FAQ

Care

Care Instructions

Cleaning the shell:

- Vacuum or spot clean with fabric-safe detergent
- Wipe down periodically and check for debris
- Keep your suitcase in a dry area, ideally in its original dust bag or cover
- Dragging on rough terrain, overloading beyond capacity, or exposure to extreme heat

How to File a Warranty Claim

Contact our support team at info@nuvo-suitcases.com with
- Your order number

- Clear photos of the defect

- A description of the issue

Our team will assess your claim and provide a solution:

Repair / Replacement / Store credit.

Our Promise


At NUVO, we stand behind every suitcase we create. Our products are designed to withstand the rigors of modern travel — and our customer care is designed to support you wherever your journey takes you.

Everything you need to know about NUVO suitcases, orders, and more.

Frequently Asked Questions

Does the NUVO suitcase come with a power bank?


No. The built-in USB charging port is designed to connect with your personal power bank. Simply place your power bank inside the dedicated interior pocket and plug it into the integrated cable.

What sizes are available for the NUVO suitcase?


Our Multifunctional Suitcase is available in 20", 22", 24", and 26" models — ideal for both carry-on and check-in needs. Please refer to individual product pages for detailed dimensions.

How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery times vary by location:
EU: 5-7 business days
Outside the EU: 7–14 business days

You'll receive tracking details via email once your order is shipped.

What is the NUVO suitcase made of?


Each suitcase features a high-impact polycarbonate (PC) shell, reinforced with an aluminum alloy telescopic handle. Interior linings are crafted with high-quality, lightweight fabrics designed for efficient organization.

Can I return or exchange my purchase?


Yes! NUVO offers a 14-day return policy on unused products in original condition. To initiate a return or exchange, please visit our Returns Portal or contact support at support@nuvosuitcase.com.

Is there a warranty on NUVO suitcases?


Absolutely. Each NUVO suitcase is backed by a 2-year limited warranty covering manufacturing defects. For more details, visit our Warranty & Care page.